Frequently Asked Questions

Orders and Delivery

When will my order be shipped?

Delivery times vary by location and shipping method
Standard shipping: typically 4-14 days internationally
Express shipping: prioritized delivery, generally 2-12 days
Delivery dates include both fulfillment time (production) and shipping time
These are estimates, not guarantees
For most accurate estimates, we recommend placing a test order

Where are orders produced?
With a network of over 140 production hubs in 32 countries, our printing partner, Gelato, offers a localized approach to printing and fulfillment. This means your orders are produced closer to you, resulting in faster delivery times and a reduced carbon footprint. This commitment to local production has earned Gelato a 4.7 out of 5 rating on Trustpilot.

Gelato strives to produce locally for a more sustainable and efficient process. Over 85% of orders are produced in the same country where they are delivered. However, there may be instances where an order is produced in a different country due to factors like:

Stock availability
Production capacity
Logistical considerations

This ensures a seamless and expedited delivery experience for your customers. For deliveries to countries without local production, Gelato offers worldwide shipping.

Product Uniqueness

What makes your products unique?
All quotes are exclusively by Caelvian Vale. Illustrations are sourced separately.

Who is Caelvian Vale?
Caelvian Vale is our talented designer who creates all the inspirational quotes Each design is carefully crafted to inspire and motivate.

Are your designs copyrighted?
Quotes by Caelvian Vale — protected. Artwork and photos not included.

Apparel Quality

What brands do you partner with?
Through our partnership with Gelato, we work with trusted names like Bella+Canvas, AS Colour, Next Level, Stanley Stella, and more.
Each brand chosen for consistent fit, superior quality and soft, long‑lasting cotton.

Print Quality

What printing technology do you use?
We partner with Gelato, a leading global print-on-demand network, to ensure the highest quality prints using state-of-the-art printing technology.

What print quality can I expect?
Through our partnership with Gelato, we deliver professional-grade prints with vibrant colors, sharp details, and excellent durability. All products are printed using premium materials and advanced printing techniques.

Our partner utilize cutting-edge printing technologies to ensure vibrant and long-lasting designs on our apparel. The standard printing method is Direct to Garment (DTG), a digital printing process ideal for on-demand printing on cotton garments. DTG printing allows for intricate designs, vibrant colors, and exceptional detail. Learn more about Direct to Garment (DTG) printing.

Here are the key benefits of our printing methods:

Photo-quality prints with exceptional detail
Extensive color options at no additional cost
No minimum order quantities, which perfect for small batches
Environmentally friendly, water-based inks

Returns and Exchanges

Can I return my product?
You can return products within 30 days of delivery. Items must be unused and in original packaging.

How does the return process work?
Contact our customer service to initiate a return. We'll send you a return shipping label. Ship the item back and your return will be processed within 5-7 business days.