FAQ

Price & Orders & Delivery

Are shipping and taxes included in the price?

Yes — always.
All prices you see on our website already include worldwide shipping and taxes.
There are no hidden fees, no surprises at checkout — just the art you chose, delivered to your door.

When will my order be shipped?

Orders are processed immediately upon placement. Shipping times vary by location and method:

  • Standard shipping: 4–14 business days (international)

  • Express shipping: 2–12 business days
    Delivery times include both production and shipping. These are estimates, not guarantees.

Where are orders produced?

Our partner, Gelato (https://www.gelato.com/), operates over 140 local production hubs across 32 countries. Over 85% of orders are produced in the same country as delivery, reducing shipping times and carbon footprint.

Why is local production important?

  • Faster deliveries

  • Reduced environmental impact

  • Reliable fulfillment backed by Gelato’s 4.7/5 Trustpilot rating


Product Uniqueness

What makes Ilgary Studio products unique?

  • All quotes are original works by our designer, Caelvian Vale

  • Each piece blends poetry with minimalist apparel design

  • Copyright protected: Quotes are exclusive to Ilgary Studio

Who is Caelvian Vale?

Caelvian Vale is a poet and designer whose words inspire all Ilgary Studio creations, transforming verse into wearable art.


Apparel Quality

Which apparel brands do you use?

We partner with premium names like Bella+Canvas, AS Colour, Next Level, and Stanley/Stella — chosen for fit, comfort, and long-lasting quality.


Print Quality

What printing technology do you use?

All designs are printed via Direct to Garment (DTG) technology using Gelato’s global print network. DTG allows:

  • High-resolution, photo-quality prints

  • Unlimited colors at no extra cost

  • Eco-friendly water-based inks

  • No minimum order quantities

How durable are the prints?

Vibrant, professional-grade prints with sharp detail, tested for long-lasting wear and wash resistance.


Returns & Exchanges

Can I return my order?

Yes, returns are accepted within 30 days of delivery. Items must be unused and in original packaging.

How does the return process work?

  1. Contact customer support

  2. Receive a prepaid return label

  3. Ship the item back

  4. Refund processed in 5–7 business days


Payments

What payment methods do you accept?

We accept all major credit and debit cards.


Products

Are Ilgary Studio products authentic?

Yes, all products are 100% authentic and covered by warranty. We do not sell counterfeits.

 


Sustainability & Production Ethics

How is Ilgary Studio sustainable?

At Ilgary Studio, sustainability isn’t a trend — it’s our foundation.
We partner with Gelato (www.gelato.com), a technology company powering the world’s largest local production network.
Your orders are made on demand and close to where you live, dramatically reducing waste, overproduction, and long-distance shipping.

Benefits of our local production model:

  • ⚙️ Produced through 140+ local print hubs in 32 countries

  • 🌍 85% of orders made in the same country as delivery

  • 🚚 3,445 km average shipping distance saved per order

  • 🌱 Up to 67% lower carbon emissions per shipment

Every order supports a more sustainable world — faster, smarter, and greener.

What materials do you use?

We carefully select eco-friendly and responsibly sourced materials.
Our canvas products come from sustainably managed forests, verified by certified forest-management systems.
We also collaborate with suppliers who meet Gelato’s strict environmental and ethical standards, ensuring quality that lasts.

Is Ilgary Studio eco-friendly?

Yes. Every product is made sustainably, on demand, using responsibly sourced materials and local production through Gelato.

Why partner with Gelato?

Because technology and responsibility belong together.
Gelato’s advanced print-cloud technology lets us connect creativity with sustainability — enabling efficient, high-quality, and low-impact manufacturing.
Together, we turn ideas into art with a minimal footprint.

What global standards do you follow?

Gelato is a proud UN Global Compact participant (since 2020), aligning its practices with the UN Sustainable Development Goals (SDGs) in human rights, labor, environment, and anti-corruption.
Through this partnership, Ilgary Studio supports these same principles — working for a cleaner planet and a fairer creative economy.

Core Focus Areas:

  • Reduce environmental impact

  • Support local communities

  • Act with transparency and responsibility

How do you continue improving sustainability?

We constantly refine our materials, packaging, and logistics to further cut emissions and waste.
Sustainability for us is not a checkbox — it’s an ongoing promise.
Together with Gelato and our community, we’re building a more sustainable future, one order at a time.