FAQ

  • What is the difference between beginning with emotion and beginning with form?
  • What does “Explore the Systems” mean?
  • What if I’m drawn only to design, not to written backstories?
  • Do all pieces carry written poetic backstories?
  • Can emotion and form overlap?
  • What if I don’t know where to begin?
  • What makes Ilgary Studio pieces unique?
  • What defines Ilgary Studio’s approach?
  • Who is Caelvian Vale?
  • Are Ilgary Studio designs exclusive?
  • Are Ilgary Studio products authentic?
  • Are shipping and taxes included in the price?
  • When will my order be shipped?
  • Where are Ilgary Studio orders produced?
  • Why does local production matter?
  • What payment methods do you accept?
  • What currency will I be charged in?
  • Is my payment information secure?
  • When will I be charged?
  • Can I update or cancel my order after payment?
  • Are Ilgary Studio pieces high quality?
  • What fabrics are used?
  • What printing technology is used?
  • How durable are the prints?
  • Do prints fade or crack over time?
  • How does Ilgary Studio approach sustainability?
  • What materials are used?
  • Is Ilgary Studio eco-friendly?
  • Why does Ilgary Studio partner with Gelato?
  • What global standards guide this approach?
  • Why print-on-demand instead of bulk manufacturing?
  • What is your return policy?
  • How do I start a return?
  • What if my item arrives damaged, defective, or incorrect?
  • Do colors look exactly the same as on my screen?
  • Do you take responsibility for shipping issues?
  • What happens if a defect is confirmed?
  • Are any items non-returnable?
  • Do you offer exchanges?
  • How long do refunds take?

Paths of Recognition

What is the difference between beginning with emotion and beginning with form?

Some people arrive through feeling.
Others arrive through sight.

Beginning with emotion means noticing an inner state first —
affection, longing, closeness, intensity —
and exploring the systems that give that feeling a quiet form.

Beginning with form means looking —
at shape, tone, balance, and stillness —
and recognizing what feels visually familiar.

Different entrances.
The same inner architecture.

What does “Explore the Systems” mean?

Each system is a way of translating human experience into wearable form.

Some systems are built from emotional states.
Others from visual clarity and reduction.

When you explore the systems,
you are not being guided toward a product,
but toward a structure that already reflects something within you.

What appears is not a suggestion.
It is a recognition.

What if I’m drawn only to design, not to written backstories?

That is a complete way of arriving.

Some pieces at Ilgary Studio speak without words —
through form, color, proportion, and restraint.

If meaning reaches you visually,
you may explore through form alone
and let stillness decide.

Do all pieces carry written poetic backstories?

No.

Ilgary Studio offers two expressions
of the same philosophy.

Some pieces carry written poetic fragments —
quiet lines meant to remain close.

Others carry meaning through form alone —
minimalist designs without text.

This distinction is always clear
on each product page.

Can emotion and form overlap?

Yes — often they do.

Some people begin with emotion,
then refine through form.

Others begin with form,
then discover an emotional resonance within it.

These paths are not separate.
They intersect naturally.

What if I don’t know where to begin?

Begin where it feels simplest.

There is no wrong entrance here.

You may start with a system.
You may start with form.
You may simply look.

What belongs
will reveal itself quietly.

Product Uniqueness

What makes Ilgary Studio pieces unique?

Ilgary Studio does not begin with products.
It begins with observation.

Each piece is shaped by a quiet balance —
between emotion and clarity,
between what is felt and what is seen.

Not every design carries written words.
Not every piece begins as a poem.

Yet every collection is built from the same intention:
to translate inner states into wearable form.

Some pieces speak through poetic fragments —
short lines that hold feeling without explanation.

Others speak through form alone —
minimal shapes, restrained color, visual stillness.

Different expressions.
The same inner coherence.

What defines Ilgary Studio’s approach?

lgary Studio is guided by five quiet principles:

Wearable Poetry
Some pieces carry original poetic backstories —
intimate lines that add an emotional layer to the design.

Minimalist Form
Design is reduced to what matters —
clean, modern, and quietly expressive.

Made on Demand
Each piece is created only when chosen,
allowing intention over excess
and care over stock.

Local, Responsible Production
Production takes place as close to you as possible
through a global network of ethical partners,
reducing distance and environmental impact.

Meaning Without Obligation
For some, meaning arrives through words.
For others, through form alone.
Both are equally valid ways
of recognizing something that belongs.

Who is Caelvian Vale?

Are Ilgary Studio designs exclusive?

Yes.

All poetic texts, backstories, and design concepts
are created in-house
and exist only within Ilgary Studio.

Are Ilgary Studio products authentic?

Yes.
All products are 100% authentic
and covered by warranty.
We do not sell counterfeits.

Price & Orders & Delivery

Are shipping and taxes included in the price?

Yes — always.

All prices shown on our website already include worldwide shipping and all applicable taxes.
There are no hidden fees and no surprises at checkout.

What you see is what you receive —
the piece you chose, delivered quietly to your door.

When will my order be shipped?

Your order begins immediately.

Ilgary Studio works exclusively with a made-to-order production system.
Nothing is held in stock.

Each piece is produced specifically for you after your order is placed —
allowing higher quality, zero excess, and intentional production.

This process includes a short preparation window before shipping.

Estimated delivery time

4–14 business days

This includes:

  • 1–5 business days for production

  • Global delivery time depending on destination and carrier

Delivery times are estimates rather than guarantees,
as local transit conditions may vary.

Where are Ilgary Studio orders produced?

Production is handled through our global partner Gelato,
which operates over 140 local production hubs across 32 countries.

More than 85% of orders are produced in the same country where they are delivered —
reducing shipping distance, delivery time, and environmental impact.

Why does local production matter?

Because it allows:

  • Shorter delivery routes

  • Lower environmental footprint

  • Reliable fulfillment through trusted partners

Gelato maintains a 4.7/5 Trustpilot rating,
ensuring consistency and accountability across regions.

Payment

What payment methods do you accept?

  • We accept all major credit and debit cards, including:

    • Visa

    • MasterCard

    • American Express

    • JCB

    • Maestro

What currency will I be charged in?

All orders are processed in TRY (Turkish Lira).
Your bank or card provider automatically converts the total into your local currency at checkout.

Is my payment information secure?

Yes. Payments are handled through trusted, PCI-compliant processors.
Ilgary Studio does not store or have access to your card details.

When will I be charged?

You are charged immediately at checkout so we can begin production right away —
as every item is made on demand.

Can I update or cancel my order after payment?

Because production starts immediately, changes or cancellations are only possible within a short window.
Contact us as soon as possible at info@ilgarystudio.com

Apparel Quality

Are Ilgary Studio pieces high quality?

Yes.

Every piece at Ilgary Studio is produced on premium, globally recognized garment bases —
including Gildan®, Bella+Canvas®, Comfort Colors®, and Stanley/Stella®.

These garments are selected for their structural reliability, softness, and durability over time.
They are designed to be worn repeatedly, without losing form or feel.

Quality here is not an upgrade.
It is the foundation.

What fabrics are used?

Fabric choices vary by design and purpose.

We work with:

  • High-quality cotton blends

  • Heavyweight cotton T-shirts

  • Soft fleece sweatshirts and hoodies

  • Eco-conscious fabric options where available

Each product page clearly specifies the fabric composition and feel —
so you know exactly what will touch the skin and how it will wear over time.

Because what carries meaning
should also carry comfort.

Print Quality

What printing technology is used?

All Ilgary Studio designs are printed using Direct-to-Garment (DTG) technology through Gelato’s global print network.

DTG allows for:

  • High-resolution, photo-fine detail

  • Unlimited color range without added complexity

  • Eco-friendly, water-based inks

  • On-demand production without minimum quantities

This method ensures precision while remaining gentle —
both on fabric and on the environment.

How durable are the prints?

Prints are produced at professional grade,
designed to remain vibrant and sharp through regular wear.

They are tested for color integrity and wash resistance,
so the design stays clear without stiffness or heaviness.

The print is meant to live with the garment —
not sit on top of it.

Do prints fade or crack over time?

Not when cared for properly.

High-quality inks and calibrated printers are chosen specifically for durability.
To preserve the print’s clarity and softness, we recommend:

  • Washing inside out

  • Cold or low-temperature wash

  • Low-heat or air drying

With proper care, the print ages quietly —
without cracking, peeling, or unnecessary fading.

Sustainability & Production Ethics

How does Ilgary Studio approach sustainability?

At Ilgary Studio, sustainability is not a trend.
It is a structural choice.

We work exclusively with a made-to-order production model and partner with Gelato, a technology company powering the world’s largest local production network.

Each piece is produced only after it is chosen,
and as close to you as possible.

This approach significantly reduces overproduction, waste, and unnecessary transport —
without compromising quality or intention.


Why local production matters

Through Gelato’s global network:

  • Production takes place across 140+ local hubs in 32 countries

  • More than 85% of orders are produced in the same country as delivery

  • An average of 3,445 km in shipping distance is avoided per order

  • Carbon emissions can be reduced by up to 67% per shipment

Local production means shorter routes,
lower impact,
and stronger local communities.

What materials are used?

Materials are chosen with care and accountability.

We work with responsibly sourced and eco-conscious materials whenever possible.
Our canvas products are sourced from sustainably managed forests, verified by certified forest-management systems.

All production partners meet Gelato’s strict environmental and ethical standards —
ensuring products that are safe, durable, and made to last.

Is Ilgary Studio eco-friendly?

Yes — by design.

Every piece is:

  • Made on demand

  • Produced locally whenever possible

  • Created using responsibly sourced materials

Sustainability here is not an added feature.
It is the natural outcome of how things are made.

Why does Ilgary Studio partner with Gelato?

Because responsibility and technology belong together.

Gelato’s print-cloud technology connects creators and customers
to the world’s largest network of local production partners —
allowing consistent quality with minimal environmental impact.

This system enables efficient, low-waste manufacturing
without sacrificing detail, reliability, or care.

What global standards guide this approach?

Gelato has been a UN Global Compact participant since 2020,
aligning its operations with the UN Sustainable Development Goals (SDGs)
across human rights, labor, environmental responsibility, and anti-corruption.

Through this partnership, Ilgary Studio supports the same principles —
working toward a cleaner planet and a fairer creative economy.

Why print-on-demand instead of bulk manufacturing?

Because meaning should not be mass-produced.

Print-on-demand allows us to avoid:

  • Mass production

  • Excess inventory

  • Landfill waste

Each piece exists because someone chose it —
not because it needed to be sold.

Returns

What is your return policy?

Ilgary Studio offers a 30-day return window.

You may request a return within 30 days of receiving your item.
To be eligible, items must be:

  • Unused and unworn

  • In their original condition and packaging

  • Accompanied by proof of purchase

Returns requested after this period cannot be accepted.

How do I start a return?

To begin a return, please contact us at:

info@ilgarystudio.com

Once your request is approved, we will provide:

  • A return shipping label

  • Clear instructions on how and where to send your package

Please note:
Items sent back without prior return approval will not be accepted.

What if my item arrives damaged, defective, or incorrect?

If your item arrives damaged, defective, or different from what you ordered,
please contact us immediately.

Since all production and shipping are arranged by Ilgary Studio,
we take full responsibility for:

  • Production-related defects

  • Printing or quality issues

  • Incorrect items

  • Damage that occurs during shipping

Simply send us:

  • A photo of the issue

  • Your order number

After review, we will offer either a free reprint or a refund, depending on the situation.

Do colors look exactly the same as on my screen?

Not always.

Slight color variations may occur due to differences in screen displays and lighting conditions.
These variations are considered normal and are not classified as defects,
unless there is a clear printing error.

Do you take responsibility for shipping issues?

Yes.

Because Ilgary Studio arranges the shipping process,
any shipping-related errors or damage are our responsibility.

If your package arrives damaged or incorrect due to shipping,
we will resolve it promptly.

What happens if a defect is confirmed?

If a defect is verified and is not caused by external factors
(such as misuse, force majeure, or carrier handling beyond our control),
we will choose the most appropriate solution:

  • A free reprint

  • Or a refund for the defective item

Our goal is always to resolve the issue fairly and efficiently.

Are any items non-returnable?

Yes.
We cannot accept returns for:

  • sale items

  • gift cards

Do you offer exchanges?

Yes.

The fastest way to exchange an item is to:

  1. Return the original item

  2. Once the return is approved, place a new order for the desired item

This ensures the quickest processing and delivery.

How long do refunds take?

Once we receive and inspect your return,
we will notify you of the approval status.

If approved:

  • Refunds are issued within 10 business days

  • Your bank or card provider may require additional time to process the refund

If you have not received your refund after 15 business days,
please contact us at info@ilgarystudio.com